Your new CompanyAn innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions, powered by a culture of continuous improvement, global talent and innovation, is looping for an Export Sales OPS Senior (m/f/d).Your new roleYou'll play a key role in supporting commercial success for international order management and logistics operations. You'll coordinate shipments, resolve customer and sales inquiries, and ensure smooth communication between internal teams and external partners. As a Senior, you will also provide technical guidance and operational support to your local Export Sales Ops team.- Manage and respond to order-related inquiries from customers and sales teams - Coordinate with Distribution Centers and freight forwarders for timely shipments - Resolve complex order and delivery issues in collaboration with internal teams - Monitor shipments, backlogs, and update stakeholders on delivery status - Support inventory allocation and backorder prioritization with cross-functional teams - Generate reports to provide insights on open orders and revenue - Process custom, warranty, return, and correction orders as needed - Maintain shipment logs and escalate carrier issues when necessary - Represent the company professionally and support continuous improvement initiatives - Oversee daily operations, onboarding, and system housekeeping while ensuring consistent service delivery - Manage team absences, support holiday planning, and secure business continuity through effective backup planning/activation and proactive team communication - Monitor team KPIs, performance SLA's, and identify training needs - A strong team player, capable of influencing and engaging effectively at all organizational levels - Highly adaptable and flexible, capable of adjusting to changing prioritiesWhat you need to be successful- Minimum 2+ years of experience in a customer service role - Proven track record driving process improvement initiatives - Must be legally eligible to work in EU and able to travel internationally - English native or fluency (C2 min), Mandarin, Japanese / Korean highly advantageous - Knowledge of cultural practices across Asian countries is an advantage - Must be available for flexible hourly shifts across POR/HK time zones (5am - 2pm)What the company can offer you- Hybrid working model; - Annual Bonus; - Meal Allowance; - Health Insurance; - Enjoy stability and resources provided by a well-established, fast growing multinational company.Next StepWe are waiting for your resume!Thank you!