: Take your customer care career to the next level by joining a premium concierge service team in Lisbon. As a German-speaking VIP Concierge, you'll be the go-to expert for delivering tailored lifestyle services and travel arrangements to high-end clients. If you're service-oriented, resourceful, and ready to offer top-tier experiences, we'd love to hear from you.
Your responsibilities and impact as a VIP Concierge will include:
- Managing requests from VIP clients via phone, email, and chat in German and English
- Coordinating exclusive reservations and travel bookings tailored to client preferences
- Providing expert advice on luxury dining, events, shopping, and cultural activities
- Handling urgent and complex requests with efficiency and discretion
- Ensuring an exceptional, personalized experience from start to finish
Requirements:
- You are a native-level German speaker and have at least a B2 level of English. French is a plus.
- You have experience in customer service, hospitality, travel, or luxury services
- You are a strong communicator with a proactive and solution-oriented mindset
- You enjoy working with international clients and creating exceptional experiences
- You are adaptable, detail-oriented, and confident in handling high expectations
Offer:
- Permanent contract with a 3-month probation period
- 40-hour workweek with rotating shifts between 7:00 AM and 9:00 PM, Monday to Saturday
- Gross salary of 21.500€, paid over 14 months
- Attractive performance bonus paid quarterly
- Hybrid work model after 3 months
- Meal voucher card
- 30€ monthly transport allowance
- Full health insurance coverage including dental and optical coverage after 6 months
- Office located in central Lisbon, Avenida da Liberdade