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Hikma, founded by Samih Darwazah over 40 years ago in Jordan, provides affordable, quality medicines to the people who are competent. Hikma continues to innovate daily and transform the lives of the millions of people we serve. Hikma intends to recruit a Analyst, IT Digital Workplace Services (m/f) to integrate the Information Technology Department, on-site.
Main Responsibilities
- Regular and predictable onsite attendance and punctuality
- Provide excellent customer service. Be visible and available to users who require technical assistance
- Respond to Help Desk IT incident and service request tickets
- Provide end-users with a first point of contact. Identify, triage and resolve technical problems for end-users and, when required, redirect to other appropriate Information Systems staff
- Prioritize tasks to manage multiple ongoing support requests and project activities
- Image PCs, deploy, maintain, and troubleshoot Windows desktop and laptop systems and related peripherals
- Ensure all desktop hardware, software and components are properly installed and configured on each workstation
- Deploy, maintain, and troubleshoot Android and iOS devices
- Assist employees with computer and networking issues
- Anticipate user needs and coordinate with relevant teams to implement preventive measures or enhancements
- Troubleshoot application issues with software from vendors such as Microsoft, Adobe, SAP, Cisco, Citrix
- Initiate knowledge sharing by documenting resolutions and contributing to internal knowledge bases
- Microsoft Office and 365 Support
- Escalate and monitor unresolved technical issues
- Liaise with third-party support and PC equipment vendors as needed
- Ensure timely execution of IT service requests, onboarding tasks, and lifecycle management processes
- Maintain adherence to compliance regulations
- Understand Hikma policies, services, and staff and adhere to all corporate policies and procedures
- Research issue resolutions and create/update documentation
Profile
- A minimum 6+ years experience as IT Desktop Support
- 8+ years experience as IT Desktop Support preferred
- Demonstrated technical knowledge of network and PC hardware, including Windows platforms
- Ability to research PC issues and products as required
- Experience working in a team-oriented, collaborative environment
- Experience with a Microsoft Active Directory environment
- Understanding of basic TCP/IP protocols and network connectivity
- Computer hardware (A+ certification or equivalent experience)
- Must be able to lift and handle equipment up to 22 kg
- Experience with Microsoft Office applications
- Experience with Help Desk ticketing systems
We offer
- Direct contract with Hikma
- Salary appropriate to the functions performed
- Life insurance
- Health insurance
- Annual Performance Bonus
- High career prospects
If you think this is a good opportunity for your professional career, join us and contribute to Better Health, within everyone's reach, every day.
Seniority level
- Mid-Senior level
Employment type
- Contract
Job function
- Information Technology
Industries
- Pharmaceutical Manufacturing
Porto Salvo, Lisbon, Portugal
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