THE ROLEThe Automation & CRM Analyst is responsible for identifying, analysing, and driving Automation and CRM improvement initiatives. This role works closely with stakeholders to understand business needs, proactively identify optimisation opportunities, and translate them into actionable requirements. The Analyst collaborates with Engineering teams to deliver scalable solutions, ensures quality through testing and validation, and supports the continuous evolution of Automation and CRM processes.WHAT YOU'LL DOIdentify and analyse Automation & CRM improvement opportunities (proactively and on-demand)Engage with stakeholders to understand needs, challenges, and prioritiesTranslate business requirements into clear functional and technical documentationSupport prioritisation and manage multiple initiatives simultaneouslyCollaborate with Engineering teams to align on solution design and deliveryConduct testing, validation, and post‐implementation reviewsMonitor and continuously improve existing Automation & CRM processesEnsure solutions are scalable, efficient, and aligned with business goalsWHO YOU AREExperience in Process Improvement, Business Analysis, RPA, or SalesforceStrong attention to detail and structured thinkingComfortable managing multiple priorities and driving initiatives forwardProactive mindset with the ability to identify improvement opportunities independentlyStrong communication skills, with the ability to bridge business and technical teamsFluent in English (written and spoken)Nice to haveExperience with RPA tools (e.g., Ui Path)Exposure to Salesforce, Python, C#, or Google Apps ScriptKnowledge of Agile, Design Thinking, or Six Sigma methodologiesExperience working with B2 C and/or B2 B processes, with the ability to identify and implement automation opportunities that improve customer journeys and operational efficiencyREWARDS & BENEFITSHealth insurance for the whole family, flexible working environment and well‐being support and toolsExtra days off, sabbatical program and days for you to give back to the communityTraining opportunities and free access to UdemyFlexible benefits programEQUAL OPPORTUNITIES STATEMENTFarfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.