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Community Manager and Social Media Specialist - French Speaker
Community Manager and Social Media Specialist - French Speaker
Position Snapshot
Location: Braga/Lisbon (Portugal)
Full-time/Hybrid mode
About us
Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.
We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.
If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS!
At Nestlé Business Services (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.
Position Summary
Are you passionate about social media, fluent in French, and experienced in managing communities for B2C brands?
Join our international team in Portugal and represent leading French brands in the food industry.
As a Community Manager (Social media specialist), you will be the voice of the brand across social platforms, ensuring authentic, engaging communication that aligns with the company’s values.
You will also play a key role in analyzing performance metrics, identifying trends, and providing strategic recommendations to help each brand optimize its digital presence and community engagement.
A day in the life of...
Implements strategies defined by the Brand and proactively engages with consumers, addressing their concerns and questions in a timely and helpful manner
Fosters a sense of community and engagement among the target audience based on the guidelines defined by the Brand
Proactively collaborates with brands and internal stakeholders
Shows rigor in the way of working, managing data, considering brand constraints and French legislation (training will be proposed)
Actively listens to customer feedback, identifying pain points, and implementing improvements based on consumer insights, to enhance the consumer experience
Analyzes consumer sentiment and trends, staying up-to-date with industry developments and competitor activities, and provides recommendations for adapting strategies to meet evolving consumer expectations
Provide reports to stakeholders and suggests strategies optimization based on data
What will make you successful
* At least 2 years experience in Community Management
* An experience in the Food and Beverage Industry or Highly Regulated Industries is ideal
* Fluent in French, with excellent written and verbal communication skills
* Proficient in English and/or Portuguese
* Strong passion for social media, with a high digital affinity and a keen eye for trends
* Academic background inMarketing and/or Communications and/or Nutrition, or a related field
* Proven experiencein community management and/or customer engagement on platforms such asFacebook, Instagram, X (Twitter), YouTube, and LinkedIn
* Solid technical knowledge ofMeta Business Manager, LinkedIn Business Manager, Sprinklr, Canva, and ideallyAdobe Creative Cloud; familiarity withSalesforce (OMNI)is a plus
* Ability tocreate engaging, empathetic, and brand-aligned content, especially for audiences such asparents and caregivers
* Strong interpersonal skills and acollaborative mindset, with a service-oriented approach
* Comfortable working independently, with a high level ofinitiative and accountability
* Experience inanalyzing social media performance, identifying insights, and providingstrategic recommendationsto improve engagement and brand visibility
What we offer
Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining us will bring you:
Development of expertise in Nestlé’s Shared Services Business
Immersion in a culturally diverse team
Local and international exposure
Flexible working environment
Engagement and wellbeing activities
Competitive salary and annual bonus according to your performance
Meal allowance card
Flex Benefits - at NBS you can choose what benefits are more suitable for you
Make part of the Nestlé Club and get discount in several partners
Free coffee (and good coffee) at the office
Shop with special discounts for employees
Company equipment according to professional needs
Medical support available at the office (in Lisbon)
E-learning courses and training program to get you where you aim to be
Career progression and possibilities for international career
Position Snapshot
Location: Braga/Lisbon (Portugal)
Full-time/Hybrid mode
About us
Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.
We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.
If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS!
At Nestlé Business Services (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.
Position Summary
Are you passionate about social media, fluent in French, and experienced in managing communities for B2C brands?
Join our international team in Portugal and represent leading French brands in the food industry.
As a Community Manager (Social media specialist), you will be the voice of the brand across social platforms, ensuring authentic, engaging communication that aligns with the company’s values.
You will also play a key role in analyzing performance metrics, identifying trends, and providing strategic recommendations to help each brand optimize its digital presence and community engagement.
A day in the life of...
Implements strategies defined by the Brand and proactively engages with consumers, addressing their concerns and questions in a timely and helpful manner
Fosters a sense of community and engagement among the target audience based on the guidelines defined by the Brand
Proactively collaborates with brands and internal stakeholders
Shows rigor in the way of working, managing data, considering brand constraints and French legislation (training will be proposed)
Actively listens to customer feedback, identifying pain points, and implementing improvements based on consumer insights, to enhance the consumer experience
Analyzes consumer sentiment and trends, staying up-to-date with industry developments and competitor activities, and provides recommendations for adapting strategies to meet evolving consumer expectations
Provide reports to stakeholders and suggests strategies optimization based on data
What will make you successful
* At least 2 years experience in Community Management
* An experience in the Food and Beverage Industry or Highly Regulated Industries is ideal
* Fluent in French, with excellent written and verbal communication skills
* Proficient in English and/or Portuguese
* Strong passion for social media, with a high digital affinity and a keen eye for trends
* Academic background inMarketing and/or Communications and/or Nutrition, or a related field
* Proven experiencein community management and/or customer engagement on platforms such asFacebook, Instagram, X (Twitter), YouTube, and LinkedIn
* Solid technical knowledge ofMeta Business Manager, LinkedIn Business Manager, Sprinklr, Canva, and ideallyAdobe Creative Cloud; familiarity withSalesforce (OMNI)is a plus
* Ability tocreate engaging, empathetic, and brand-aligned content, especially for audiences such asparents and caregivers
* Strong interpersonal skills and acollaborative mindset, with a service-oriented approach
* Comfortable working independently, with a high level ofinitiative and accountability
* Experience inanalyzing social media performance, identifying insights, and providingstrategic recommendationsto improve engagement and brand visibility
What we offer
Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining us will bring you:
Development of expertise in Nestlé’s Shared Services Business
Immersion in a culturally diverse team
Local and international exposure
Flexible working environment
Engagement and wellbeing activities
Competitive salary and annual bonus according to your performance
Meal allowance card
Flex Benefits - at NBS you can choose what benefits are more suitable for you
Make part of the Nestlé Club and get discount in several partners
Free coffee (and good coffee) at the office
Shop with special discounts for employees
Company equipment according to professional needs
Medical support available at the office (in Lisbon)
E-learning courses and training program to get you where you aim to be
Career progression and possibilities for international career
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