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German-Speaking Client Support & Sales Expert | Remote (Portugal North Only), Porto
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Client:
Cbtalents
Location:
Porto, Portugal
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
8f8471afe9b2
Job Views:
4
Posted:
03.06.2025
Expiry Date:
18.07.2025
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Job Description:
German-Speaking Customer Service & Sales Agent | Remote (Portugal – North Only)
Are you passionate about travel and ready to help customers plan unforgettable cruise experiences? We’re hiring German-speaking Customer Service & Sales Agents for an exciting opportunity supporting a prestigious cruise line.
This is a remote position, but applicants must reside in the northern regions of Portugal — from Coimbra upwards. Candidates outside this area will not be considered. Please note that relocation packages are not provided.
Position Overview:
Location: Remote in Portugal (Coimbra and north only)
Schedule:
Monday to Friday: 08:00 – 18:00
Saturday & Sunday: 08:00 – 17:00
Occasionally: availability until 19:00 may be required
2 rotational days off per week
Key Responsibilities:
Assist customers via phone, email, and chat, providing detailed product knowledge and helping them book their dream cruise
Handle sales inquiries with confidence and professionalism
Guide clients through available packages, promotions, and upgrades
Resolve queries and ensure customer satisfaction throughout the booking process
Upsell services when appropriate to enhance the overall customer experience
Maintain accurate records of customer interactions and transactions
Required Profile:
Fluent in German (C1+) and proficient in English (B2+)
Experience in sales is mandatory – ideally in a customer-focused environment
Excellent communication and persuasion skills
Ability to work independently and manage a structured remote schedule
Resides in Coimbra or further north in Portugal (strict requirement)
What We Offer:
Opportunity to work from the comfort of your home (regional restrictions apply)
Join a vibrant, international team in the travel and tourism industry
Career development and growth in a well-established global client environment
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