TRANSPORT EXPORT TECHNICIAN – DELIVERY EXPERIENCE SPECIALIST
M/F
CHALLENGE:
We are seeking for a candidate who wants to manage, develop, and control Online Clients delivery process, ensuring SLA and KPI´s achievement as well all technical and administrative tasks associated with the function. This role will manage all communications between transport partners and internal teams.
RESPONSIBILITIES:
* Monitor all parcel deliveries and collections, namely: HOME service; PUDO and LOCKERS service; SAME DAY service; CLICK and COLLECT service, in order to ensure compliance with defined timing and requesting the necessary corrections from carriers and Customer Service.
* Implement new transport methods, solutions and partners
* Plan and propose the schedule for collections and returns, according: amounts forecast, commercial inputs and carrier conditions and ensuring coordination with E-commerce, Logistics and Transport teams.
* Control the execution of the delivery/pickup plan daily, coordinating incidents with the Customer Service, Logistics, and carrier teams to ensure the necessary operational adjustments.
* Monitor and report of operational service performance. Perform auditing to ensure the attainment of agreed service level and deliveries accuracy at a cost efficiency manner.
* Collaborate with other areas as one unit (Stores, Logistics, Commercial, IT, planning, distribution, retail and product management) maximizing synergies and efficiencies.
* Manage information with external partners and internal teams.
PROFILE:
* Degree in International Trade / International Relations, Management, Economics or similar
* Similar job experience is a preferential factor
* Strong analytical ability, results driven and people-oriented
* Advanced knowledge in Excel
* Fluency in English (written and spoken) is mandatory, and Spanish will be a plus;
* Time flexibility, proactivity, ability to shift priorities according to business needs and strong responsibility awareness.
* Confidence, passion and energy are all key elements needed to join PARFOIS