CSR (Inbound & Backoffice) - Portuguese & Spanish
Location: Portugal, Porto
Job category: Customer Service Representative (CSR)
Language: English, Spanish, Portuguese
We are a global leader in customer service solutions, providing support to well-known brands across various industries. We are currently looking for dedicated individuals fluent in Portuguese and Spanish to join our team and offer outstanding customer service in the e-commerce sector.
If you are passionate about customer service and looking for a dynamic career opportunity, we encourage you to apply.
What's in it for you?
* Competitive compensation package: comprising of a base salary, language bonus and meal allowance
* Hybrid work model: begin with on-site work for the first 6 months, transitioning to a hybrid arrangement thereafter
* Opportunities for career growth: join an international with clear paths for advancement
* Dynamic work environment: contribute to an evolving, fast-paced industry with every day offering new challenges
Join us as an Inbound and Backoffice Agent:
As a Customer Service Specialist, you will be responsible for managing inbound calls and handling back-office tasks, ensuring that customer inquiries are addressed efficiently and professionally. Your main responsibilities will include:
* Handle incoming customer calls, providing assistance and resolving inquiries effectively
* Address customer issues through various channels, ensuring timely and accurate responses
* Maintain high-quality service standards, creating a positive experience for each customer
* Identify and escalate priority issues as needed to ensure swift resolution
Requirements:
* Fluent in Portuguese & Spanish (C1+)
* Proficient in English (B2+)
* Ability to work on a shift basis, from 7h00 to 23h00, 7 days a week (8 hour shifts)
* Strong communication skills, with a passion for delivering excellent customer service
* Availability to work on site for the first 6 months, with a shift to hybrid work thereafter
What is life like at Transcom?
At Transcom, we're relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That's just how we are at Transcom. Here we care and root for each other. You're included, just as you are, from day one. And with the right mindset, there's no end to how far we can go together.