Unlock a Career in Multicultural Environment
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Do you want to contribute to healthcare and well-being around the world? Are you looking for a new challenge in a multicultural setting?
We offer an exciting opportunity to work with our Swedish-speaking team, supporting customers with their queries regarding glucose meter devices.
As a customer service specialist, your daily responsibilities will include:
* Provide first contact resolutions to customer queries regarding Freestyle Libre and other glucose meter devices
* Offer specialized customer support through written and phone communication
* Provide information regarding purchasing procedures, orders' tracking, and deliveries
* Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
* Meet and exceed our customer service quality goals, compliance regulations and productivity targets
* Create amazing customer experience that people value and we are proud of
* Be responsible to follow the direction of management and provide feedback
To succeed in this role, you will need to have:
* Native or proficient level of Swedish (C2)
* Intermediate level of English (at least B2) for training and documentation
* Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
* Analytical and problem-solving skills with strong attention to detail
* Desire to learn and advance, be a curious investigator and problem solver
* High-speed internet access and appropriate conditions for remote work
* Must hold EU citizenship or valid work permit for Portugal
* Be a local candidate or willing to relocate to Portugal
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