Service Desk/Desktop Managment/Field SupportWork Regime: PresentialJob Description:The Computer Technician will be responsible for troubleshooting and resolving IT issues for end-users, ensuring service desk operations and meeting SLA requirements.Ensure troubleshooting and resolution of IT/SI solutions for end-users .
Manage and track tickets (incidents/requests/changes) to guarantee end-to-end SLA compliance.Provide Service Desk support using various ticketing tools.Handle incidents, requests, and changes in AD, Exchange, and O365.Requirements:Require shift workSkills:helpdeskMicrosoft OfficetroubleshootingCommunicationOffice 365