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As Teladoc Health continues to expand its global reach and enhance our ability to provide virtual care worldwide, we are currently recruiting a Junior IT Support.
Reporting to the IT Manager, this position will be based in our office in Lisbon and will help ensure smooth day-to-day IT operations. This is a great opportunity for someone early in their career who is eager to grow and learn in a dynamic, collaborative environment.
You can help us shape the future of virtual healthcare
Key Responsibilities:
- Provide first-line technical support to internal users (hardware, software, network issues).
- Set up and configure user accounts, laptops/workstations.
- Troubleshoot and resolve common IT issues in a timely and efficient manner.
- Assist in maintaining and updating IT documentation and inventory.
- Support onboarding/offboarding processes from an IT perspective.
- Escalate complex issues to senior team members when necessary.
- Maintenance of local area networks (LAN) and internet connection.
- Ensure IT best practices are followed, including data security and access control.
Requirements:
- A degree or certification in Computer Science, IT, or a related field is a plus.
- Up to 2 years of experience in an IT support or helpdesk role (internships included).
- Familiarity with Windows and/or macOS environments.
- Basic understanding of networking and system concepts (Wi-Fi, VPN, IP, AD, DNS).
- Strong problem-solving skills and attention to detail.
- Good communication skills, both written and spoken (Portuguese required).
- Proficiency in English is required and Spanish is a plus.
- Proactive attitude and willingness to learn.
Seniority level
- Seniority level
Entry level
Employment type
- Employment type
Full-time
Job function
- Job function
Information Technology
- Industries
Hospitals and Health Care
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