Community & Property Manager
The Community & Property Manager will be responsible for overseeing the day-to-day of Outsite in Sagres in a continuing effort to provide a great guest experience by ensuring the guests' needs are being met, the accommodation is in excellent operating condition, and encouraging community; all while maximizing the brand's growth.
Location
Outsite Sagres - 13 Rooms
Requirements
* Experience in hospitality and/or operations
* Self-starter who has the ability to work independently
* Excellent organizational and multitasking skills
* Detail oriented
* Must be proficient in communications; both verbal and written
* Professional demeanor
* High hustle quotient: willing to get your hands dirty as necessary to move fast and get things done
* Team player
* Excellent problem-solving and critical-thinking skills
* Must have a high level of customer service and a customer-centric disposition
* Must have great social skills and a good sense and sound judgment in practical matters
* Must be punctual and reliable
* Must be okay working in a hybrid setting: both on-site and remote work will be required
* Must be based in or near Sagres
* Fluent in Portuguese and English
Key Responsibilities
Guest Experience Management - Providing a high level of service to ensure a great guest experience by:
* Welcoming and communicating with guests, whether that is through messages or in person
* Answering guests' questions and concerns prior to and during their stay in a timely manner
* Ensuring guests follow Outsite rental rules and policies
* Regularly monitoring and maintaining the Net Promoter Score (NPS) at desired levels, while systematically reviewing all customer feedback to foster improvement
* Overseeing and ensuring that the guest experience meets established quality standards and best practices
Property Management - Ensuring that the Outsite locations are properly staged, in excellent operating condition, and meeting cleanliness standards by:
* Conducting regular room and property inspections
* Staging and organizing properties as required
* Supervising and training cleaning staff
* Managing the housekeeping schedule to enhance efficiency and control costs
* Keeping essential amenities and supplies stocked by monitoring inventory, handling deliveries, and submitting purchase orders
* Ensuring all items on the property are in good working condition
* Coordinating and overseeing necessary maintenance, repairs, and upgrades
* Hiring, scheduling, and working with vendors as needed
* Resolving issues and tracking problem resolution
* Monitoring expenses and budgets
* Being available for property emergencies
Community Management - Encouraging community and creating brand awareness by:
* Posting at least once a month on the Member Hub and answering questions promptly.
* Moderating the WhatsApp group, posting, and responding to questions quickly.
* Planning, organizing, and attending at least one weekly gathering with guests
Potential Start Date:
December 2025
Time Commitment:
20 hours per week
Employment Type:
Independent Contractor
Hybrid: Both onsite and remote work required
Gross Compensation:
To be determined depending on experience