About The Job
The APS DTS Data Technician Production Support's mission is to provide technical and functional support to the banks several applications production environments.
Ensure day-to-day quality of service of production environments by resolving incidents, answering requests and monitoring production environments.
In addition, it will be required to provide feedback to users and communicate on issue resolution
Your Main Activities Are
Provide support to users of the systems in a timely and efficient manner
Build and maintain a knowledge base regarding support issues and their resolution
Build a working knowledge of the systems and business area in order to provide a high level of support
Processes requests for specific actions (processing, extraction, specific work, etc.)
Creates control points as part of procedures and operating methods to ensure that work goes smoothly and drafts ad hoc reporting
Prepare environments for releases and ensuring that the implementation and pre-production tests are carried out
Act as a reference in the function and capitalize on the gathered experience to share knowledge, train and coach others
Profile
and Skills to Success
Bachelor Degree in Information Technology and Computer Science or related
At least 5 years of experience in Information Technology or similar
Advanced level of English, both written and oral
Ability to collaborate / teamwork
Client focused
Resilience
Why joining BNP Paribas?
Leading banking institution
BNP Paribas is the European Union's leading