PwC Services Portugal (PSP) is a joint venture between PwC Luxembourg and PwC Portugal, serving as an integral extension of PwC Luxembourg. Our growing team operates as an acceleration center supporting PwC Luxembourg's clients. Leveraging a unique pool of talented professionals based in Matosinhos, our operating model ensures scalability, consistency, and quality in service delivery by integrating seamlessly into PwC Luxembourg's operations and addressing talent attraction challenges sustainably.
The role - IT Services Administrator
Responsibilities
We are seeking an experienced IT Services Administrator to play a key role in the operational stability and performance of our IT services. Your main responsibilities will include, but are not limited to:
* Monitor, analyze, and resolve complex incidents across infrastructure and application layers
* Collaborate with cross-functional teams to identify root causes and implement permanent fixes
* Support cloud-based components
* Document procedures, contribute to knowledge base, and participate in service transition phases.
Your profile
* BSc or MSc in Computer Science, Information Technology or a related field
* At least 2 years of professional experience in IT Systems and IT Services Administration
* Hands-on experience with monitoring tools, incident management workflows, and performance optimization
* Familiarity with Cloud services (e.g., Azure)
* ITIL knowledge could be considered as a differentiator element
* Fluent in both written and spoken English and Portuguese.
We believe you have what it takes. Are you ready to join our "community of solvers"?
Be a part of The New Equation.