Are you passionate about transforming HR operations and driving service excellence on a global scale? Do you thrive in dynamic, collaborative environments where innovation and continuous improvement are key? Join us to lead the evolution of our HR Service Catalogue and Framework, and help shape a streamlined, digital, and globally harmonized HR service experience.
Job Description
As an HR Project Manager – Service Catalogue & Operations Excellence, you will shape how HR services are designed, delivered, and improved at Infineon. You’ll drive global consistency, efficiency, and digitalization by managing the Service Catalogue and Framework while leading global key initiatives across our HR Service Centers.
In your new role you will:
* Take ownership of the Global HR Service Catalogue and ensure its continuous improvement and alignment with global standards in tandem with HR counterparts to streamline and digitalize processes, identify opportunities, and promote a harmonized, user-centric service experience
* Own, define and regularly review the HR Service Framework, including Service Offerings, KPIs, and elements such as Governance, Continuous Improvement, Inquiry Management, Service Delivery Model, and Service Organization
* Lead annual global and local HR Portfolio reviews and support the definition and integration of relevant process Key Performance Indicators into the overall Service Level Agreement framework, in close collaboration with Service Designers and other key stakeholders
* Guide operational service excellence across the employee lifecycle by ensuring services are delivered accurately and in line with defined standards and best practices
* Act as a Project Manager for continuous improvement and service globalization initiatives by partnering with Service Designers, HR Operations Managers, and Transition Managers across regions
* Track and analyze overall HR Operations activities and report to Senior Management to meet HR joint goals
Your Profile
You are a proactive, structured professional with a strong service mindset and experience in process improvement. You work well in global environments, align stakeholders effectively, and enjoy combining strategic thinking with hands-on execution.
You are best equipped for this task if you have:
* A degree in Business Administration, Economics, Social Sciences, or a related field
* At least 5 years of experience managing complex projects, preferably in an international HR context
* A solid understandingofHRservice delivery models, process design, and continuous improvement methodologies (e.g., Lean, Six Sigma)
* Experience in defining and working with Service Level Agreements and KPIs to monitor service effectiveness
* Strong collaboration and stakeholder management skills, with the ability to align across regions and functions
* Proficiency in MS Office tools, particularly Excel and PowerPoint
* Fluency in English
Contact:
Inês Chaves, LinkedIn
#WeAreIn for driving decarbonization and digitalization.
As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.
Are you in?
- Welcome at Infineon Technologies Business Solutions in Porto! -
Infineon Technologies Business Solutions is a vibrant global hub, driven by diverse talents and an operational culture of excellence, in a privileged geographic location. The team of more than 25 nationalities works together in a dynamic, diverse and inclusive environment. We lead innovation and digital transformation, shaping the future of Infineon Technologies. At the heart of everything we do, people matter most. Our ultimate goal is to craft a unique experience for both our customers and employees.
At our site you will find a range of diverse teams that have built a reputation for delivering high-quality services for all Infineon in Finance, Procurement, Human Resources, IT, Audit, Legal, Compliance, Business Continuity and Sustainability, Cyber Security, Communication, Corporate Supply Chain Logistics and Sales & Marketing. Porto is a powerhouse of ideas and solutions, a key player in the global company’s puzzle, delivering specialized services and innovative solutions.
Together, Infineon Technologies Business Solutions will continue to shape the future, driving innovation and excellence for years to come.
We are on a journey to create the best Infineon for everyone.
This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills.Learn more about our various contact channels.
We look forward to receiving your resume, even if you do not entirely meet all the requirements of the job posting.
Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.
Click here for more information about Diversity & Inclusion at Infineon.
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