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Update your profilehere .Lisbon, PortugalMultilingual Service & Delivery E-commerce ExpertWorkster partners with a major international BPO industry to grow their rapidly expanding German, French and Italian presence in Lisbon, Portugal, for their exciting client, a worldwide leading company in short-form mobile video.
This client creates to inspire – for you, for us, and for more than 1 billion users on the platform, leading with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes.Your Role- You will be part of a global team that's responsible for ensuring our marketplace is safeand trustworthy for not only our users, but also sellers and creators.- Manage customer/seller/creator enquiries proficiently and professionally whilemeeting specific quality expectations.- Identify root cause of reported issues and provide appropriate resolutions in order todeliver excellent service.
Summarize the Q&A and log in to the knowledgemanagement tool.Promptly escalate critical/ high-risk cases to the appropriate authority.Coordinate with other teams/ departments to resolve customer issues, follow-up andmake sure close-loop to all escalations.- Look for opportunities to identify ongoing issues and eliminate repeat complaints,reduce escalation rate in order to enhance operating process and improve overallcustomer experience.- Adhere to established procedures and guidelines while providing quality customerservice in order to meet and exceed department standards.- Engage sellers to develop long-term relationships and confidence in client'sEcommerce.- Support ad-hoc projects and initiatives per business needsYour QualificationsC1 level of Italian, German OR FrenchIntermediate level of English (B1-B2)Based in Lisbon or willing to relocate therePrevious BPO experience or similar is an advantageFlexibility regarding shifts and working hoursEfficient and flawless problem-solving and decision-makingThe OfferFantastic base salary packageGreat Signing BonusPossibility to join a Team for a huge brand and global recognitionExcellent career progression possibilities with a growing TeamGood office location in the city centre of LisbonBook a 15min call with us here according to your schedule!Show us what makes you stand out!
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