We are seeking a proactive and customer-focused Tier 1 Support Engineer to join our 24x7 support team. In this role, you will be responsible for providing first-level technical support, incident classification, and routine maintenance across our hybrid IT environment. Key Responsibilities:Provide technical support to end users via the Zendesk platformClassify and escalate incidents and service requests following defined proceduresPerform routine maintenance and operational tasks, including:Patch managementLog file cleanupBasic troubleshootingAssist with the implementation of automation tools such as AnsibleCreate and maintain internal documentation and network/system diagramsCollaborate with Tier 2 and Tier 3 teams for escalated issuesParticipate in 24x7 shift rotations, including nights, weekends, and holidaysRequired Qualifications:Proficiency in English at C1 level (written and verbal)Experience with the following platforms:Microsoft Azure CloudGrafanaWindows VMs (both on-premises and cloud-based)Zendesk or similar support ticketing toolsFamiliarity with patch management and system maintenance proceduresBasic knowledge of automation tools (e.g., Ansible)Strong analytical and problem-solving skillsAbility to work independently as well as in a team in a fast-paced environmentNice to Have:Exposure to ITIL processesBasic understanding of networking and monitoring toolsPrior experience in a 24x7 support environmentWhat We Offer:Competitive salary and shift compensationOpportunity to work with modern technologies in cloud and automationCollaborative and supportive team environmentContinuous learning and professional development opportunitiesBy applying, you accept our GDPR policies. Your personal data in your CV and documents will be used solely for processing your application at SYONE. SYONE, S. A. (NIPC 504729624) is the data controller, located at Rua Alfredo da Silva, 8-A, Edifício Stern, Piso 3 D, 2610-016 Amadora. We will use your data to tailor your application to relevant vacancies and for potential employment contracts. If selected, your data will be kept during your employment and for at least two years after. If not selected, your data will be kept for two years for future vacancies and then deleted, except for your contact details. You can exercise your rights (access, rectification, erasure, etc.) by emailing data.privacy@syone.com. Your data may be shared with our HR service providers and will be stored securely. You can withdraw your consent at any time. We will not use your data for other purposes without your express consent. For more information, email data.privacy@syone.com.