Job Title:
Solution Support Specialist
About the Role:
Aubay Portugal is a multinational company operating in Portugal since 2007. We have offices in Lisbon and Oporto, focusing on Management, Implementation, Development, and Maintenance of Information Systems.
We collaborate with over 150 active partners across various sectors such as banking, insurance, telecommunications, services, energy, and transportation.
To achieve this goal, we are seeking a highly skilled professional to join our team as a Solution Support Specialist.
Key Responsibilities:
The successful candidate will be responsible for providing technical support and solutions to our clients. Key responsibilities include:
* Resolving IT service desk tickets efficiently and effectively
* Collaborating with cross-functional teams to identify and resolve complex technical issues
* Maintaining accurate records of customer interactions and feedback
Requirements:
To be considered for this role, you should possess the following skills and qualifications:
* Completed degree in Computer Science, Business Informatics, Engineering, or a comparable field of study
* AD, Azure basic knowledge
* ITIL processes basic knowledge
* Fluent in English; German is a plus, as well as any other language skills
What We Offer:
Aubay Portugal offers a range of benefits to support your growth and development:
* Health Insurance
* Feedback and Coffee system, promoting regular feedback and career progression
Culture and Environment:
Aubay Portugal values transparency, teamwork, regular feedback, and continuous learning. Our culture encourages open communication, collaboration, and mutual respect.
We prioritize work-life balance and flexibility, offering hybrid/remote/on-site working arrangements.
Training and Growth Opportunities:
Aubay Portugal invests in the development of its employees through various training programs:
* Technical and behavioral training sessions (e-Learning and classroom)
* Meet&Techs, Webinars, and Mentoring
We believe in nurturing talent and creating opportunities for growth and advancement.
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