Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. Companies rely on Bitsight to prioritize their cybersecurity investments, build greater trust within their ecosystem, and reduce their chances of financial loss.
Built on over a decade of technological innovation, its integrated solutions deliver value across enterprise security performance, digital supply chains, cyber insurance, and data analysis.
We invented the cyber ratings industry in ****
Over **** customers trust Bitsight
Over 750 teammates are dispersed throughout Boston, Raleigh, New York, Lisbon, Singapore, and remote
Are you passionate about helping customers? Do you enjoy digging into issues and explaining your findings? If so, you'll fit right in on the Bitsight Customer Support Team.
We focus on partnering with our customers and ensuring that our users get the most value from the Bitsight platform. As a Technical Support Engineer, you will provide quality customer support to internal teams and customers, and advocate for both across the organization.
Your Day Will Include:
Handle customer requests
via email and chat (with an occasional video call). Requests are often technical, and we enjoy digging into the details and helping the customer understand.
Provide outstanding customer support
. We are our customer's partner, and their success is our success.
Solve your customer's issues
, working with Engineering and Product to get the best possible outcome for our customers.
Work with
Customer Success and