Mercier Consultancy is excited to offer a fantastic opportunity for a Spanish Speaking Customer Service Agent specializing in Airlines, based in the vibrant city of Lisbon. In this role, you will provide exemplary support to our Spanish-speaking clients traveling with our airline partners. Your responsibilities will include addressing inquiries, resolving travel-related issues, and ensuring customers have a seamless travel experience. If you are passionate about the travel industry and possess exceptional customer service skills, we encourage you to apply
Responsibilities
- Assist Spanish-speaking customers with inquiries related to airline services via phone, email, and chat.
- Provide accurate information about flight schedules, ticket bookings, and travel policies.
- Resolve customer complaints and issues effectively to ensure a positive travel experience.
- Document customer interactions and maintain detailed records in our systems.
- Collaborate with airline partners to address customer needs and improve service efficiency.
- Stay updated on airline regulations and travel guidelines to provide informed support.
- Collect feedback from customers to identify trends and suggest improvements to service.
Requirements
- Fluency in Spanish and English, both spoken and written.
- Previous experience in customer service, preferably in the airline or travel industry.
- Strong communication skills with a focus on customer satisfaction.
- Ability to handle complex inquiries and resolve issues promptly.
- Proficient in using customer service software and online booking systems.
- A genuine passion for travel and helping customers navigate their journeys.
- Ability to work effectively in a fast-paced and dynamic environment.
Benefits
1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And 2 Weeks Hotel )
5. Health Insurance
6. Private Health Insurance
7. And Much More...