SAP AMS Service Delivery ManagerRelevant Years of Experience:
Minimum 8–10 Years in SAP AMS & Delivery ManagementWork Location:
PortugalDomain:
ResourcesJob Description – Key Responsibilities:
1. Service Management & Delivery:
Lead and manage SAP AMS support for multiple clientsDefine and track SLAs and KPIs to ensure delivery standardsEnsure 24/7 support coverage and timely incident resolutionOversee ticket triage, change control,