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Company
United Hospitality Management (UHM)
Position Overview
United Hospitality Management (UHM) is seeking a dynamic and experienced E-Commerce Manager to join the Marketing team. This individual will play a key role in driving online sales for Serenity – The Art of Well Being, an award-winning spa brand within UHM portfolio.
Key Responsibilities
1. Develop and execute a comprehensive e-commerce strategy for Serenity, aligned with business objectives and brand standards.
2. Manage the website to ensure it is user-friendly, visually appealing, and functional, overseeing web development, design, and content updates.
3. Manage all website aspects, including product listings, customer experience, and content updates.
4. Ensure a positive user experience from browsing to post-purchase support, addressing inquiries and complaints.
5. Implement digital marketing campaigns to increase traffic, engagement, and conversions.
6. Optimize product pages for SEO, improve conversion rates, and implement upselling/cross-selling techniques.
7. Manage relationships with third-party suppliers such as shipping carriers and payment processors.
8. Ensure accurate inventory management and product categorization.
9. Monitor KPIs like website traffic, conversion rates, and customer acquisition costs, using data analytics to inform decisions.
10. Stay informed about industry trends and recommend innovations for continuous improvement.
Qualifications
* Bachelor's degree in Marketing, Business Administration, or related field; Master’s preferred.
* 3-5 years experience in e-commerce management, preferably in wellness, cosmetics, hospitality, or luxury retail sectors.
* Proficiency with e-commerce platforms (e.g., Shopify, WooCommerce) and CMS (e.g., WordPress).
* Strong analytical skills and data-driven decision-making ability.
* Excellent communication and interpersonal skills.
* Creative, innovative, and adaptable to fast-paced environments.
* Advanced skills in Excel and PowerPoint (preferred).
* Fluent in Portuguese and English.
Location
Hyatt Regency Lisbon (mandatory)
Join Our Team
If you are results-driven with a passion for wellness, cosmetics, and hospitality digital sales, apply for the E-Commerce Manager position at UHM. Submit your resume to ******.
About UHM
United Hospitality Management (UHM) is a global luxury hotel management company with over 30 years of experience, partnering with brands like IHG, Marriott, and Hyatt, managing assets over $1 billion.
About Serenity – The Art of Well Being
A luxury spa brand offering memorable experiences and promoting health and well-being, located at prime resorts in Portugal and Dubai, with plans for expansion.
Job Details
* Seniority level: Mid-Senior level
* Employment type: Contract
* Job function: Sales and Business Development
* Industry: Health, Wellness & Fitness
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