Join a dynamic team in Lisbon and embark on a fulfilling career as an E-commerce Customer Support specialist. This exciting role offers the perfect blend of professionalism, innovation, and growth opportunities.
As an E-commerce Customer Support specialist, you will be a vital link between customers and our organization, providing timely and accurate support solutions to ensure smooth and positive experiences.
Your key responsibilities will include:
* Responding to customer inquiries with professionalism and warmth through digital channels
* Resolving issues for buyers, sellers, and creators, including tracking orders, handling refunds, and navigating platform tools
* Guiding users through platform features like cancellations, returns, and account updates
* Working cross-functionally with internal teams to deliver timely and accurate support solutions
* Escalating challenging or sensitive issues appropriately and efficiently
To excel in this role, you will need to possess strong leadership, analytical, and communication skills, as well as a keen ability to learn and grow.
We offer a competitive compensation package that values your skills, performance bonuses, meal allowances, transportation support, health and life insurance, relocation packages, and onsite work options.
This is an excellent opportunity for individuals who are proactive, attentive to detail, and committed to delivering top-tier service. If you are passionate about providing exceptional customer experiences and eager to grow in a dynamic environment, we encourage you to apply.