Role: IT Continuity Service Now Coordinator Location:Lisbon, Portugal Work model:Hybrid - 1x per week at the office Languages:Portuguese | English B2Main Tasks and Responsibilities: • Coordination of the deployment of ServiceNow in the following teams: • Client France and International • IT Tribes • Production teams • Owners of the IT assets • IT Risks Client • In the following modules: • Classification of IT assets (classification and expression of Continuity needs) • IT Continuity Plan • IT Continuity Exercise • In addition, as an IT Continuity & Resilience expert, the person we will hire will analyse, accompany and propose changes to the deployment and new features for the tools • Monitor the deployment of IT Continuity service module according to Client Group Roadmap: • Follow-up on annual reviews (ASC, IC Plan) and their validation workflow in ServiceNow • Follow-up of new exercises in ServiceNow (validation within 30 days after completion, centralization of evidence and follow-up of the validation workflow • Support for the team in preparing new exercises • Follow-up on the review of IT Continuity & Resilience risks and the associated action plans • Calculation and monitoring of indicators • Support for stakeholders on these topics (Client and International: Tribes, APS Client, IT asset manager, ...) • Implementation of a follow-up of Third Parties, in coordination with the Client team Qualifications and Technical skills : • Minimum 5 years' experience in IT field • Knowledge of main frameworks of IT Risk and IT Continuity & Resilience • Experience with ServiceNow (preferably in GRC module) • Good Assessment Skills