The Care Delivery Practice Lead role is part of the Global Customer Care team, within the CNS S&C Market Services organisation.
As CNS S&C Care Delivery Practice Lead, you will work closely with Market Services CCL and Care Domain teams to fulfill contractual obligations while ensuring the highest customer satisfaction and readiness for growth (new projects and technologies).
You will be responsible and accountable for enabling and driving Care delivery, with high accuracy, quality, competitiveness, and cost efficiency while improving profitability for the projects within the Market.
Advancing connectivity to secure a brighter world.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we're advancing connectivity to secure a brighter world.
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About the Business Group
In Cloud and Network Services, as Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you're interested in this role but don't meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
Some of our benefits:
* Flexible and hybrid working schemes
* A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
* Life insurance to all employees to provide peace of mind and financial security
* Well-being programs to support your mental and physical health
* Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
* Employee Growth Solutions to support your personalized career & skills development
* Diverse pool of Coaches & Mentors to whom you have easy access
* A learning environment which promotes personal growth and professional development - for your role and beyond
Learn about additional benefits in specific countries.