Join Mercier Consultancy as a French Speaking Customer Service Agent in our Automotive division based in Lisbon In this vibrant role, you will provide exceptional support and assistance to French-speaking customers who engage with our automotive services. Your responsibilities will include addressing inquiries, helping customers navigate our offerings, and ensuring a smooth experience from start to finish. If you are passionate about customer service and the automotive industry, we invite you to apply and become part of our dynamic team
Responsibilities
- Respond to customer inquiries in French regarding automotive services through phone, email, and chat.
- Provide detailed information about vehicle features, services, and promotions.
- Assist customers with booking appointments, handling inquiries, and resolving any issues.
- Maintain accurate records of customer interactions and feedback in our systems.
- Work closely with the automotive team to ensure customer satisfaction and streamline processes.
- Stay updated on automotive trends, product knowledge, and company policies to provide informed assistance.
- Gather customer feedback to identify opportunities for improvement in service delivery.
Requirements
- Fluency in French and English, both written and spoken.
- Experience in customer service, particularly in the automotive industry, is a plus.
- Strong communication skills, with an emphasis on customer engagement and satisfaction.
- Ability to troubleshoot customer issues effectively and maintain a positive demeanor.
- Familiarity with customer service software and tools is advantageous.
- A genuine interest in the automotive industry and eagerness to learn about products and services.
- Ability to work well both independently and within a team in a fast-paced environment.
Benefits
1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And 2 Weeks Hotel )
5. Health Insurance
6. Private Health Insurance
7. And Much More...