Empresa:
ViGIE
Descrição da Função
COS Customer Success Specialist - ViGIE Solutions
Maia, Porto (On-Site) Health Tech
At ViGIE, we're on a mission to enable safer and intelligent healthcare facilities. Our technology integrates IoT sensors, cloud software, and real-time data to help hospitals and labs around the world ensure safety and compliance.
As our client base grows, we're looking for a
Customer Success-oriented professional
to join our
Customer Operations & Success (COS)
team. If you're passionate about building relationships, solving problems, and helping clients get the most out of tech-this is for you.
What You'll Do
Be a key point of contact for ViGIE's healthcare clients and partners, supporting their success from onboarding through day-to-day operations.
Help clients navigate our platform, clarify functionalities, and adopt best practices for effective use
Collaborate closely with the Customer Success & Operations teams to resolve issues and elevate the customer experience.
Monitor customer usage and proactively flag risks, surface insights, and suggest solutions
Contribute to internal processes and play a role in optimizing client engagement strategies
What You Bring
2+ years in a Customer Success, Customer Support, or Account Management role-ideally in SaaS, Health Tech, or IoT
Empathy, active listening, and a proactive mindset in solving client needs
Ability to learn and explain technical concepts in a simple and friendly way
Strong communication skills in both Portuguese and English
Comfort working on-site and collaborating cross-functionally with various internal teams
Bonus Points If You Have
Experience with tools like Freshdesk, Podio, or Odoo
A background or familiarity with cloud platforms, IoT systems, or technical troubleshooting
Multilingual abilities (especially Spanish or French)
Previous experience in healthcare or working with ISO/regulatory environments
Why ViGIE?
Purpose-driven mission
-improving healthcare safety
Collaborative, close-knit team
Professional growth
with leadership opportunities
Competitive salary
,
health insurance
,
paid training
, and more
Apply today to be part of a mission-driven company transforming healthcare safety!
Observações
Porto (Portugal)
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