We would need an experienced technician with strong networking and infrastructure support skills, able to resolve customer tickets and perform smart hands support for client issues and projects.
Overall responsibility A 2 nd line desk side technical support position that will require an individual to solve customer support issues.
Support is provided at Tech Hub walk-in clinics or by visiting the customer's location or using various remote access tools.
The scope of support will be mostly based at the customer location but may require travel to nearby customer satellite locations.
This role interfaces with the support center and the wider desk side support team to achieve the deliverables supporting the SPOC model.
Candidates will be required to know the desk side environment and tools.
The candidate will be located at the customer site.
Key areas of responsibility Respond to IT related Requests and Incident calls in Service NowCorrectly create Tech Hub visit tickets, track incidents and IMAC tickets in a timely and accurately manner in Service NowPC (Desktops/Laptops) - Hardware and Software TroubleshootingDiagnose printer hardware and software, and other peripheral device failures and implement solutionsProvide installation and upgrade services of supported hardware and softwareSome hardware support experience required e.g., installing memory/disk drivesSupporting the call center with "on the fly" information relating to open casesJob RequirementsPerson Specification 1-2 Years' experience in an IT Support Role preferablyAbility to resolve Windows 10 Operating System ErrorsProficient in Microsoft Office 365 Suite including TeamsAbility to support basic DEP Apple iPad and iPhone issues.
InTune MDM knowledge preferable.Basic Network troubleshooting skills and knowledgeAbility to perform accurate network patching and switch / network device installation in racksBasic Knowledge of Microsoft Active DirectoryCandidates need to be flexible, efficient and able to work independentlyOwnership of projects and be able to take responsibility to deliver themAbility to communicate technical information to non-technical audiencesStrong sense of customer service and building customer relationshipsGood organisational skills and attention to detailExcellent Verbal and Written Communication SkillsAbility to multitaskWhat's next:It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity.
In case you need further information, just send us a message at ****** and we'll be happy to assist!
The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.
Diversity & Inclusion Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality.
We understand and encourage the importance of being you!
About us We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing.
We have a direct presence in 41 countries, through our 70 offices located throughout the world.
We have managed to become the preferred partner of many small-to-midsize local and regional companies as well.
Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.
Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace.
If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us!
Learn more about us onwww.stefanini.com and join us onLinkedIn ,Facebook andInstagram where we regularly post insights from our colleagues.
We want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini.
We sincerely apologize for any confusion or inconvenience this may have caused.
Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters.
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