Job Opportunity
We are seeking a highly skilled Bi-lingual Patient Liaison to join our team in a remote position.
This role is ideal for individuals who possess excellent communication skills, fluency in English and French, and proficiency in Spanish and Portuguese.
* The primary responsibility of this role is to serve as the point of contact for patients, study sites, vendors, and other related parties.
* Scheduling travel and logistics requests for patients enrolled in clinical trials, including arrangements such as flights, hotel, ground transportation, and special needs assistance.
* Interaction and management of vendors handling travel requests.
* Reviewing travel requests against study parameters and seeking approvals where necessary.
* Processing expense reimbursements to patients for approved expenses, including review against study parameters and seeking approvals where necessary of those expenses.
* Responsible for training study site personnel on how to use the online portal, including creating/entering requests in the portal if applicable.
Requirements:
* A Bachelor's degree or equivalent experience is required.
* At least 3 years of experience within the customer service or life sciences industry is preferred.
* Excellent computer skills, particularly in Excel, Word, Outlook, and Internet Explorer.
* Ability to work with financial information, including knowledge and understanding of foreign currency, and ability to convert to USD.
* Strong analytical and problem-solving skills.
* Patient and flexible attitude.
* Extremely customer service oriented.
* Collaborative team player, fostering positive relationships with colleagues and clients.