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Job Overview
We are seeking fluent Italian-speaking Auto Mechanics and Administrative Operators for our EWM (Extended Warranty Management) team in Porto, Portugal. This role involves working in a hybrid setting within a dynamic, multicultural environment focused on automotive services.
About BNP Paribas Cardif
BNP Paribas Cardif is a global leader in creditor insurance, operating in over 30 countries. Our European Service Center in Porto provides a range of insurance-related processes, emphasizing excellence, efficiency, and reliability. We value diversity, inclusion, and employee development.
Responsibilities
* Provide information and instructions via phone to clients and technicians regarding damages, follow-up, and process steps.
* Analyze assistance requests, verify coverage, and coordinate repairs and quotes.
* Process and code invoices, ensure billing accuracy, and support other departments as needed.
Candidate Requirements
* Automotive knowledge and at least two years of call center experience, preferably in automotive and insurance sectors.
* Ability to analyze repair estimates and explain decisions clearly to clients and repairers.
* Fluent in Italian and proficient in English; additional languages are a plus.
* Proficient in Microsoft Office and organized, communicative, and customer-focused.
What We Offer
* Attractive salary and benefits package including meal and transportation allowances, private health insurance, life and travel insurance.
* Hybrid work regime combining office and remote work for flexibility.
* Continuous development and career growth opportunities.
* Modern work environment with amenities like zen rooms, language courses, and social events.
Our Commitments
We promote diversity, inclusion, work-life balance, and flexible remote working policies. We encourage qualified candidates to apply with a complete CV, cover letter, and educational certificates.
Additional Details
Location: Porto, Portugal
Job Type: Permanent, Full-time
Experience: Minimum 1 year
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