About the Job
We are looking for a Senior ITIL Service Manager to manage the end-to-end delivery of IT services.
What You'll Do:
Coordinate, plan, and manage the teams responsible for delivering services;
Ensure that teams operate efficiently and in line with established objectives;
Ensure that all service delivery processes and activities adhere to the ITIL framework, guaranteeing the highest service quality;
Apply and maintain best practices in IT service management;
Manage critical incidents and ensure the rapid restoration of service in accordance with defined SLAs;
Prepare and deliver regular reports on service performance;
Conduct periodic meetings with stakeholders to discuss progress, challenges, and opportunities for improvement;
Analyze service performance and recommend improvements to optimize efficiency and quality;
Implement continuous improvements based on feedback and data analysis.
What You Will Need to Bring:
Bachelor's degree in Computer Engineering, Information Systems Management, or related fields;
At least 5 years of accumulated experience in the last 7 years in the tasks described above;
Proficiency in Microsoft Office (preferably Access and Excel), Microsoft Project, and ServiceNow;
Proficiency in Microsoft collaboration tools (Teams, SCCM);
Proficiency in monitoring tools such as Dynatrace and Grafana;
Fluency in English, both written and spoken;
ITIL certification is highly valued.
What Syone Can Offer You:
Integration in an organization with profound and sustained growth and involvement in pioneering projects with innovative technological solutions.
Strong IT training plans.