Remote Customer Support Representative
We are seeking a talented and experienced customer support representative to join our team. As a remote customer support representative, you will be responsible for providing exceptional service to our customers via phone, email, and chat.
You will work closely with our internal teams to resolve customer inquiries and provide guidance on orders, deliveries, returns, payments, and account settings. Your primary goal will be to create an effortless and enjoyable journey for every user.
Your Responsibilities:
* Assist Dutch-speaking customers via phone, email, and chat in a helpful, friendly, and professional manner.
* Answer questions about orders, deliveries, returns, payments, and account settings.
* Handle complaints with patience and care, always aiming for the best outcome.
* Use internal tools to document interactions and follow up as needed.
About You:
* Fluent Dutch (spoken and written).
* Fluent English (at least B1) for internal communication.
* Either already living in Portugal or ready to relocate (EU citizenship required).
* Open to working in shifts, including weekends.
* A proactive, independent work style and strong communication skills.
* A friendly, solution-oriented mindset - you genuinely enjoy helping people.
The Offer:
* A 100% remote job from anywhere in mainland Portugal.
* Flexible starting dates – join now or in the coming weeks.
* Relocation support: flight costs covered + help getting settled if you wish to relocate from the Netherlands or Belgium.
* Shared accommodation available in Lisbon (optional).
* Competitive salary based on the industry standard in Portugal.
* Private health insurance.
* Access to language classes, sports activities, and social events.
* A modern, international work culture with growth opportunities.
Why apply?
* Be part of a leading European e-commerce brand.
* Enjoy a relaxed lifestyle in Portugal with over 300 days of sunshine per year.
* Gain valuable experience in digital customer support and online retail.
* Work in a friendly, diverse, and supportive environment.