IT Service Delivery Manager
At the forefront of engineering services, we bring together a global team to help innovative companies unleash their potential. From cutting-edge technology to life-saving innovations, our experts think outside the box as they provide R&D and engineering services across all industries. You'll have opportunities to make a difference and tackle new challenges every day.
Key Responsibilities:
* Manage day-to-day service delivery operations, ensuring SLA and KPI compliance.
* Build and maintain strong client relationships, acting as a trusted point of contact.
* Identify and implement service improvements to enhance performance and client satisfaction.
* Collaborate with technical leads and project teams to ensure seamless service integration.
* Monitor service performance and proactively address deviations or risks.
* Support the planning and execution of closed-scope software projects when required.
Requirements:
* Minimum of 6 years of experience in IT service delivery or service management roles.
* Fluent in English (spoken and written).
* Proven experience with projects in the local market.
* Solid knowledge of ITIL and continuous improvement practices.
* Background in software development and understanding of project lifecycles.
* Strong communication and stakeholder management skills.
* Experience managing SLAs, KPIs, and client-facing service operations.
* Project management experience (certifications such as PMP or PRINCE2 are a plus).
What You'll Love About Working Here:
* Join a multicultural and inclusive team environment.
* Enjoy a supportive atmosphere promoting work-life balance.
* Hybrid work.
* Your career growth is central to our mission.
* Access valuable training and certifications in cutting-edge technologies.
* Engage in exciting national and international projects.
* Health and life insurance.
* Referral program with bonuses for talent recommendations.
* Great office locations.
Choosing us means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible.