Mercier Consultancy is delighted to announce a vacancy for a Czech Speaking Customer Service Agent to join our Financial Services team in Lisbon. In this crucial role, you will provide top-notch support to our Czech-speaking clients, addressing their inquiries and guiding them through our financial products and services. Your ability to resolve issues and ensure client satisfaction will be key to our success. If you are passionate about helping others and have a knack for customer service within the financial sector, we invite you to apply
Responsibilities
- Respond to customer inquiries in Czech related to financial services via phone, email, and chat.
- Provide comprehensive and accurate information about our financial products and services.
- Assist clients with account management, transaction issues, and service complaints in a prompt manner.
- Maintain detailed and organized records of customer interactions for quality assurance and follow-up.
- Collaborate with the financial services team to improve processes and enhance customer experience.
- Stay updated on financial regulations and product offerings to ensure knowledgeable support.
- Collect and analyze customer feedback to drive service improvements and build customer loyalty.
Requirements
- Fluency in Czech and English, both spoken and written.
- Previous experience in customer service, ideally within the financial services sector, is preferred.
- Excellent communication skills with a strong commitment to customer satisfaction.
- Proven problem-solving abilities and the aptitude for handling challenging inquiries effectively.
- Familiarity with customer service software and financial applications is a plus.
- A genuine interest in financial products and the capability to communicate complex information clearly.
- Ability to work both independently and as part of a dynamic team in a fast-paced environment.
Benefits
1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And 2 Weeks Hotel )
5. Health Insurance
6. Private Health Insurance
7. And Much More...