Job Title: Service and Process Manager
About the Role:
Noesis seeks experienced professionals for a Service and Process Manager position. The ideal candidate will have a strong focus on process optimization, incident management, and problem-solving aligned with ITIL best practices.
The selected candidate must demonstrate excellent leadership and communication skills to ensure effective collaboration within the team.
* Requirements:
* A degree in Computer Science or a related field;
* At least 2 years of experience in Service Management, preferably with ISO 20000 compliance knowledge;
* Strong analytical and problem-solving skills to identify areas for improvement and implement corrective actions;
* Ability to define and analyze Key Performance Indicators (KPIs) to evaluate process effectiveness and efficiency;
* Previous experience in internal and external audits is an asset;
* Good leadership and communication skills to manage teams effectively;
* Client-oriented approach to meet business needs.
Benefits:
We offer a collaborative work environment, opportunities for professional growth, and competitive compensation packages to our valued employees.
Ongoing Support:
We are committed to investing in our employees' training and development, ensuring they remain up-to-date with industry trends and best practices.
Apply Today:
Interested candidates should submit their applications to join our team.