We're seeking a seasoned Change Management Specialist to lead our IT department's change management process. This is an exciting opportunity for a highly skilled professional to drive efficiency and minimize disruptions in our dynamic IT environment.
Key Responsibilities:
* Oversee the change management process, ensuring all changes are thoroughly documented, reviewed, and approved before implementation.
* Chair Change Advisory Board (CAB) meetings to assess the impact and risks associated with proposed changes.
* Closely collaborate with various IT teams to schedule and implement changes with minimal disruption to services.
Risk Assessment and Mitigation:
* Conduct thorough risk assessments for proposed changes and develop effective mitigation strategies.
* Ensure that all changes comply with industry best practices and organizational policies.
Documentation and Reporting:
* Maintain comprehensive documentation of all change requests, approvals, and outcomes.
* Prepare and present reports on change management activities, including metrics on success rates, failures, and improvements.
Stakeholder Management:
* Effectively communicate with stakeholders to ensure they are informed about upcoming changes and their potential impact.
* Closely collaborate with project managers, IT teams, and business units to align change management processes with organizational goals.
Qualifications and Requirements:
* Familiarity with ITIL frameworks and experience in managing change processes.
* Excellent communication and stakeholder management skills.
* Ability to work under pressure and manage multiple tasks simultaneously.
Language Skills:
* Fluent English - Expert
* Portuguese - Practice
Technical Skills:
* ITIL - Expert
* SCRUM - Expert
* Excel - Practice
* Power BI - Practice
* Service Now - Practice
Benefits:
This role offers a unique opportunity to contribute to the growth and success of our organization while developing your expertise in change management.
About Us:
We're a leading provider of digital services, driven by a passion for innovation and excellence.
How to Apply:
If you're a motivated and experienced change management professional looking for a new challenge, we'd love to hear from you.
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