We are seeking a Senior Business Analyst with expertise in ServiceNow to provide application maintenance and serve as a liaison between clients and development teams.
* Identify, analyse and document requirements in ServiceNow.
* Analyse existing processes and identify gaps and opportunities for improvement.
* Recommend best practices to optimise incident, problem, change and asset management processes.
* Ensure alignment with the ITIL framework and organisational policies.
* Act as a liaison between business users and the ServiceNow development team.
Skills:
* ITIL
* ServiceNow
* Service Management / ITSM
* Agile