Senior Operations Manager
We are seeking a highly motivated and strategic Senior Operations Manager to play a key role in driving our business operations forward.
The ideal candidate will have a strong passion for scaling operational processes, optimising logistics, and leading cross-functional teams in a fast-paced environment.
This position is perfect for someone who thrives in dynamic environments and has a strong passion for operational management and business growth.
You'll be responsible for leading key operational functions, from scaling logistics to improving customer experience and driving cross-departmental projects.
Key Responsibilities:
* Collaborate with the Head of Customer Experience to enhance and optimise customer experience processes
* Lead and collaborate with the Head of Logistics to optimise and scale logistics operations, ensuring compliance with regulations
* Drive cross-departmental projects, including sustainable product lifecycle development and certifications
* Provide strategic support to C-level executives, driving high-priority projects and initiatives
About You:
* Fluency in English and Portuguese, both written and spoken
* Strategic thinking approach, balancing big-picture goals with day-to-day operations
* Experience in logistics, customer experience, and operations management, with a strong passion for e-commerce
* Natural collaborator, skilled at working closely with senior leadership and cross-functional teams
* Proven ability to lead and inspire teams to achieve shared objectives
* Dedicated to continuous improvement, with experience in managing and optimising cross-departmental projects
What We Offer:
* A permanent contract with opportunities to grow and learn
* A €1,000 annual gift card
* A 25% Friends & Family discount
* Regular team events and company offsites
* Company benefits, including public transport support, gym membership, health insurance, education allowance, and more