Dutch-speaking Quality Analyst/Trainer
Location: Portugal, Porto
Job category: Operations
Language: English, Dutch
Transcom is a global community of customer experience experts – nimble, driven, and committed to the brands we serve. Right now, we're searching for a Customer Service Trainer to mentor, and drive your team to deliver outstanding customer experiences. Ready to take the lead and make a difference? Join us and let's create something brilliant together
Join Transcom as a Trainer
As a Customer Service Trainer, you'll be the driving force behind our team's success. You'll design and deliver engaging training programs that empower our agents to deliver world-class customer experiences. In this role, you will:
* Design and implement comprehensive training programs tailored to the needs of our customer service team;
* Effectively communicate complex product information, service procedures and customer handling techniques;
* Facilitate training sessions on soft skills such as active listening, empathy and effective communication;
* Assess trainee performance through regular evaluations and provide constructive feedback to improve their skills;
* Stay updated on industry trends and best practices, and incorporate them into training programs;
* Work closely with team leads and managers to identify training needs and measure the impact of training initiatives;
* Contribute to the development and maintenance of our knowledge base to ensure accurate and up-to-date information.
What's in it for YOU
* International and inclusive environment, that makes you feel supported, encouraged, and welcome from day one;
* Continuous development through our internal learning platforms and external training;
* Salary based on your knowledge and experience;
* Opportunity to work independently in a role with significant responsibility;
* Employee Referral Program: Receive an additional bonus for every successful referral;
* Additional benefits such as discounts at various retail store chains.
What we are looking for:
* Native or fluent in Dutch (C1 or plus);
* Great spoken and written English skills (B2 or plus);
* Proven experience as a trainer or similar role;
* A deep understanding of customer service principles and practices;
* Ability to tailor training materials to different learning styles;
* Strong organizational and time management skills;
* Proficiency in relevant training methodologies and tools.
What Life at Transcom is like
Transcom is a global customer experience specialist, offering consulting, customer service, sales, technical support, and collections via our vast network of contact centers and remote agents. We have 30,000+ customer experience specialists in 29 countries with 90+ locations, providing services in 33 languages to international brands in various industries. Transcom is an equal opportunity employer, committed to providing fair and inclusive opportunities for all, regardless of gender.
At Transcom, we're relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That's just how we are at Transcom. Here we care and root for each other. You're included, just as you are, from day one. And with the right mindset, there's no end to how far we can go together.