Overview
IT Support with Spanish & English at Fujitsu. Join our team to support users and provide first line IT assistance.
Role purpose
To provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents.
Key accountabilities
* Technical Capability. Works under supervision, supporting standard technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs).
* Problem Solving. Takes ownership for listening to and understanding basic customer problems, asking relevant questions to resolve typically known problems within required timescales. Knows when problems are ‘beyond them’ and escalates so they can be resolved.
* Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs. Monitors performance through statistical reporting and analysis.
* Team Working. Acts as a team player and is viewed by colleagues as a helpful and effective member of the team.
* Personal Development and Business Awareness. Takes ownership of own development with a development plan in place and develops an understanding of the customer’s environment and service delivery requirements to enable high-quality service.
* Process. Documents actions taken in resolving routine customer enquiries, ensuring established processes/systems are followed.
Requirements
* Proficient in Spanish & English
What we offer
* Remote Working Available
* Employment with the possibility of a permanent contract
* Life insurance
* Private health insurance from day one (including coverage for dependents)
* Work-life balance with flexible full-time schedules
* 25 days of holidays, plus birthday leave and up to 30 days with tenure
* International, dynamic work environment with colleagues from many countries
* Training and internal career progression on hire
* Opportunity to build your home office with a company voucher
We are committed to an inclusive recruitment process that values diverse backgrounds and experiences. We believe that hiring from a wide variety of backgrounds strengthens our organization.
Location: Lisbon, Portugal (Lisbon area). Referrals may increase interview chances.
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