About Our Team
We are a leading IT specialist providing services in information technology and engineering.
Our focus is on increasing the technological capacity of our clients and digital transformation of their application ecosystems.
As talent specialists, we attract top professionals and combine them with the needs of ambitious projects at the right time.
Our success comes from investments in innovation, results-driven approach, and guaranteeing happy and rewarding careers for our people.
We have established our presence in key locations across Europe.
Our team currently consists of over 950 professionals in various areas.
Job Overview
We are seeking a Topdesk Engineer to join one of our teams working with international clients.
This role can be performed remotely or from our offices, depending on your preference.
As a Topdesk Engineer, you'll configure, maintain, and support service management solutions, ensuring high system availability and process alignment with business needs.
You will work closely with technical and functional teams to implement service automation, optimize workflows, and enhance overall platform performance.
Responsibilities:
* Configure and administer the Topdesk platform, including modules, workflows, and automation;
* Act as primary point of contact for incident management, change management, and service request processes within Topdesk;
* Collaborate with internal stakeholders to gather requirements and implement functional changes;
* Support integrations between Topdesk and other ITSM or monitoring tools;
* Provide technical guidance, documentation, and user support for the platform;
* Monitor system performance and recommend optimizations;
* Ensure compliance with best practices and participate in audits or assessments as needed;
* Assist in the onboarding and training of users and teams in Topdesk usage.
Requirements:
* Solid hands-on experience with Topdesk as an ITSM tool;
* Knowledge of ITIL processes and experience configuring incident, change, problem, and asset management modules;
* Strong analytical mindset with the ability to optimize workflows and propose scalable service management solutions;
* Experience integrating Topdesk with other systems or platforms;
* Ability to communicate effectively with both technical and non-technical stakeholders;
* Proactive, solution-oriented, and comfortable working in agile environments;
* Proficiency in English (written and spoken).
Why Choose Us
* Work on challenging projects for big clients;
* Learn more about emerging technologies;
* Possibility of working remotely;
* Design your career plan;
* Access to continuous training and certifications;
* Evolve through our mobility program.