We are seeking an accomplished Service Manager to join our team. This individual will be responsible for planning and executing evolutionary developments in the IT area.
Responsibilities
* Determine project scope, necessary resources, team management, and compliance with established deadlines.
* Ensure that the resulting solutions comply with defined standards and architecture.
* Coordinate corrective, preventive, and evolutionary maintenance activities.
* Manage relationships with suppliers, ensuring compliance with defined SLAs and KPIs.
* Liaise with functional and technical teams for efficient problem solving.
Requirements
* Higher education in Computer Engineering, Management, Information Systems, or similar areas.
* Knowledge of Office (Excel, Word, PowerPoint), Sharepoint, Jira, PowerBI, among others.
* Proven experience in application service management, preferably in an SAP environment.
* Solid knowledge of general information systems management and high proficiency in managing system implementation processes that are heavily integrated with market middleware.
* Experience in integration projects with multiple systems is valued.
* Ability to perform functional analysis and understand business processes.
* Experience in SAP HCM and SuccessFactors implementation projects is valued.
* Resilient, organized, able to manage stressful situations.
* The role requires a high degree of autonomy in decision-making, anticipating problems and ensuring full commitment to their resolution.
* We are looking for someone who makes things happen and is results-oriented.
* Communication must be a dominant and innate skill, people-oriented, with strong empathy for the different stakeholders that make up our internal customers.
* Fluency in English, written and spoken, is mandatory.
Benefits
* Competitive salary and benefits package.
* Ongoing training and development opportunities.
* A supportive and collaborative work environment.
* The chance to work on challenging and diverse projects.
Applicants should have a passion for delivering exceptional results and a drive to succeed. If you're interested in this role, please send your CV and a covering letter to us.