Your RoleHandle incoming customer requests via phone, email, and chatDeliver high-quality customer service inquiries, including deliveries, warranties, refunds, and order-related questionsProvide inbound sales support, promoting products and identifying opportunities to increase customer valueManage and follow up on customer orders and requests, ensuring all required information is accurately recorded in CRM systemsUpdate customers proactively on case progress and resolutions to maximize customer satisfactionResolve issues efficiently while meeting service level agreements (SLAs)Collaborate with internal teams to deliver a seamless customer experienceContribute to achieving quarterly sales goals while maintaining excellent service qualityYour QualificationsNative or fluent Italian (C1-C2 level) with good English skillsStrong communication skills with a customer-oriented mindsetProblem-solving attitude and ability to think quickly under pressureEmpathetic, patient, and professional when handling customer concernsDetail-oriented with strong follow-up skillsTech-savvy and comfortable using multiple systems and toolsPrevious experience in customer service is preferredPrevious experience in sales is a plus, but not mandatoryqwAbility to multitask in a fast-paced environmentThe OfferOn-site in Lisbon, PortugalMonday to Saturday schedule (including public holidays)Rotational shifts between 08:00 and 19:00 (8 hours per day)2 days off per week: Sunday + 1 rotational dayPaid training and structured onboardingOpportunity to work in a multicultural environment with colleagues from over 29 nationalitiesDynamic and youthful work culture with genuine career growth opportunitiesInternational work environment with exposure to leading global industries such as technology, e-commerce, telecommunications, and financial servicesFull support from Workster throughout the recruitment process