FR: URGENT : 30/10 Service client FRANÇAIS : Compagnie aérienne, Bureau - Lisbonne - BONUS 2 000 €
PT: URGENTE: 30.10 Serviço de Apoio ao Cliente Francês: Companhia Aérea, Escritório - Lisboa - BÓNUS 2000€
* Possible start October)
* Schedule time frames: Monday - Sunday 8:00-21:00 (40h per week, 5days per week)
* We provide training at the beginning of work
* We expect previous experience in Customer Support /Airline Clients Support / Reservations Support area
* Recruitment process 100% online
Project:
Customer support for a major European airline
This project is dedicated to one of the largest low-cost carriers in Europe, connecting destinations across Europe, North Africa, and the Middle East. The airline is well known for affordable fares, flexibility, and reliable service for both leisure and business travelers.
As a Customer Advisor, you will support passengers with reservations, travel information, and general assistance, ensuring a smooth and positive journey. This position is perfect for those who thrive in an international environment and enjoy delivering excellent customer care.
What are your responsibilities?
* Support customers via phone, email, and chat
* Manage bookings: create, change, or cancel reservations
* Handle complaints and sensitive cases
* Process tickets and back-office tasks
* Give clear information and helpful solutions
What do we expect:
* Fluency in French (min. C1 )
* Communicative English level (min. strong B2)
* You live in Lisbon or you want to relocate here
* You are ready to work in our office in Oriente area
* Strong communication skills, combined with empathy and a collaborative team spirit.
* You have min 6 months experience as a Customer Advisor
* You are looking for adventure in fast growing, international company
* Prior experience with GDS tools such as Sabre, Amadeus, or Galileo is a great plus but not the must
Competitive salary and remuneration system (incl. meal allowance) :
* Base salary: 1050€ € gross x 12 months (or 900€ gross x 14 months)– you can choose the payment schedule
* 100€ gross- fixed monthly project bonus
* 20 €/month - Transport allowance
* €7.23 NET/day (approx 145€/month) meal voucher
* 166€ gross – EXTRA PROJECT BONUS (part of a total of €2,000 gross paid monthly during the first year of contract)
Your average monthly gross salary ranges from€1170 to €1481.
What do we offer?
* Possible start: October)
* Working time frames: Monday - Sunday 8:00-21:00 (40h per week, 5days per week)
* Full time, renewable employment contract for 6 months (according to the Portuguese law)
* Training is provided at the beginning of the work
* Office work system in our modern office in Lisbon -Oriente
* A Bring a Friend Program with attractive incentives
* Private Health Insurance from day 1
* Personal and career development programs and mentoring to develop skills
* Benefit from our modern amenities, many discounts in local businesses, free sports and social responsibility activities, internal parties and much more
* Complete online hiring process regulated
EU citizenship or a residence permit in Portugal is mandatory
Are you interested in a new adventure?
Then apply with your CV, we look forward to you
* By applying for this position, you agree to our privacy policy and consent to the processing of your personal data and its transfer to the client offering this position
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Job Types: Full-time, Contract
Contract length: 12 months
Pay: 1,170.00€ - 1,481.00€ per month
Application Question(s):
* Your email and phone number are mandatory to proceed your application in this recruitment, please leave it here:
* When is the closest possible date to start for you?
* Are you ready to work in our Office in Lisbon Oriente?
* Are you legally authorized to work in Portugal?
If you are not an EU citizen, confirm on what basis you can work in Portugal (VISA/Work Permit/etc.).
* Have you ever been in recruitment/worked with Concentrix or Webhelp in Portugal? Please leave the notes here:
* Your current location (city):
* This offer is connected with our client Concentrix (formerly Webhelp). Are you okay with continuing with your application?
* Do you speak English at full working proficiency level (min. B2)?
* Is your your French at full working proficiency level (min C1)?
Education:
* High school or equivalent (Required)
Language:
* English (min. strong B2) (Required)
* French (min C1) (Required)