Job Title:
Technical Support Representative in Lisbon
Overview:
We are seeking a skilled and experienced Technical Support Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical assistance to our clients.
Key Responsibilities:
* Serve as the first point of contact for users in The Netherlands and Belgium using a cloud-based legal and accounting platform
* Create and manage support cases in a CRM system
* Troubleshoot functional and technical issues related to performance and usage
* Independently research solutions to client issues
* Escalate complex cases to the appropriate departments when necessary
* Deliver a professional and friendly support experience through phone and email
Required Skills and Qualifications:
* Native-level Dutch and a good command of English (B2 or higher)
* Strong technical affinity or experience in IT/technical support
* Clear communication skills and a client-focused mindset
* Problem-solving skills and the ability to work calmly under pressure
* Organized and comfortable using digital tools, including CRM systems
* EU citizenship or a valid Portuguese residence permit
Benefits:
* 12-month fixed-term employment with the possibility of a permanent contract after 2 years
* 40 hours per week, on rotating shifts Monday to Friday between 07:00 and 17:30
* 22 paid vacation days per year, plus Portuguese public holidays
* Paid onboarding and product training (10 working days)
* Health insurance provided from day one
Additional Information:
* Reimbursement of initial flight expenses for international applicants
* Support with administrative tasks for international applicants