Customer Support Specialist with Polish
This role presents a unique opportunity to work in a diverse environment where precision and service excellence are paramount.
Key Responsibilities:
* Manage sensitive customer information professionally
* Meet deadlines while maintaining quality and efficiency
* Solve problems and provide thoughtful, customer-focused solutions
* Track key performance indicators and contribute to team service goals
* Collaborate with colleagues and adapt to changing workloads and order volumes
* Work independently with minimal supervision, delivering accurate and timely results
Requirements:
* Native/fluent Polish (C2) and fluent English (B2 or higher)
* Strong time management and attention to detail
* Ability to make decisions independently and accurately
* Proactive problem-solving with a client-first mindset
* Enthusiasm for meeting performance goals
* Familiarity with SAP and back-office tools is an asset (training provided)
* Discretion and comfort working in a confidential environment
Benefits:
* Flexible shifts: Monday to Sunday, between 07:00–00:00
* Remote option available from within Portugal
* Competitive salary based on experience and performance
* Inclusive and multicultural work atmosphere
* Ongoing training and career development opportunities
With a focus on providing exceptional service, this role offers a chance to grow and develop in a dynamic environment.