Ciao a te che stai cercando una nuova sfida professionale,
Are you looking for your next adventure abroad?
What about moving to Portugal?
As a result of the incredible growth of our client, we're looking for italian speakers to join us and one of the world's most well-known brands.
- Maintain a positive, empathetic and professional attitude towards customers;
- Respond promptly to customer inquiries;
- Communicate with customers by calls, tickets, emails or messages;
- Know the product/service well;
- Process customer requests and complains;
- Track, document and retrieve information in call tracking database;
- Increase customer loyalty by delivering a seamless experience.
- Have a proficient or bilingual level of italian, and advanced level of English;
- Have 6 months – 1 year of customer service experience;
- Have call center experience;
- Are living in or willing to relocate to Portugal;
- Have flexibitity in terms of shifts;
- Have effective communication skills and customer care skills – ability to listen and understand the customers needs;
- Have strong computer navigation skills;
- Have good disposition to work in a customer service environment.