We are looking for a Full-remote IT Service Design Specialist to join the team of our client – a global company in the industry sector.
What will be your main tasks and responsibilities?
* Setup, record and monitor relevant KPIs for IT global services, processes and functions;
* Analyze the results together with service, process and function owners from Group functions or regional level and identify improvement opportunities;
* Conduct benchmarks and surveys, analyze and act on results;
* Collect and aggregate service cost and consumption data from various sources;
* Define service pricing and allocation keys for billing (IT Fee) in alignment with Group Finance and Controlling;
* Identify and create coaching opportunity, required change, new demand as well as new knowledge articles;
* Review and update Group IT processes, maintain process documentation and related knowledge base.
What is required from you?
* Degree in Computer Science, or a related field;
* Deep understanding of IT Service Management best practices, ideally with ITIL certification;
* Proficiency in financial management and IT service management software, preferably Microsoft Dynamics D365, Microsoft Power BI and ServiceNow.
* Strong analytical and problem-solving skills, with the ability to interpret complex financial data;
* Excellent communication and interpersonal skills;
* Proven track record of driving process improvements and implementing best practices.
* Fluency in English (both written and spoken).
Sounds like you? Send us your CV and let's talk