We are looking for a Full-remote IT Service Design Specialist to join the team of our client – a global company in the industry sector.What will be your main tasks and responsibilities?
Setup, record and monitor relevant KPIs for IT global services, processes and functions;Analyze the results together with service, process and function owners from Group functions or regional level and identify improvement opportunities;Conduct benchmarks and surveys, analyze and act on results;Collect and aggregate service cost and consumption data from various sources;Define service pricing and allocation keys for billing (IT Fee) in alignment with Group Finance and Controlling;Identify and create coaching opportunity, required change, new demand as well as new knowledge articles;Review and update Group IT processes, maintain process documentation and related knowledge base.What is required from you?
Degree in Computer Science, or a related field;Deep understanding of IT Service Management best practices, ideally with ITIL certification;Proficiency in financial management and IT service management software, preferably Microsoft Dynamics D365, Microsoft Power BI and ServiceNow.Strong analytical and problem-solving skills, with the ability to interpret complex financial data;Excellent communication and interpersonal skills;Proven track record of driving process improvements and implementing best practices.Fluency in English (both written and spoken).
Sounds like you?
Send us your CV and let's talk