Job Title: IT EngineerLocation: Almada, Portugal Work Regime: Full-time & Hybrid Willingness to travel.
Overview / Summary:We are looking for an IT Engineer to join our company!Responsibilities and Tasks:Act as the primary point of contact for the project, coordinating between our clients Competence Center teams and client stakeholders to address daily technical and operational needs;Ensure project documentation is consistently up-to-date, providing the necessary pre-requirements for the team to execute their work efficiently;Lead technical discussions in client meetings, report on task progress, participate in task force or firefighting meetings, and translate client requirements into actionable tasks;Proactively identify and manage value-driven tasks with the client that contribute to project success;Oversee and guide the creation, prioritization, and delivery of tasks assigned to our clients Competence Center, ensuring alignment with project objectives;Proactively identify and manage value-driven tasks with the client that contribute to project success;Become the technical subject matter expert in our clients performance methodology, particularly in addressing complex performance challenges such as production firefighting, business processes optimisation or technical assurance activities;Provide technical leadership by ensuring the successful delivery, implementation, and verification of recommendations and solutions aimed at resolving major incidents, and oversee service delivery to meet or exceed client expectations;Mentor and guide team members on best practices and ensure technical excellence throughout the project lifecycle.Requirements Mandatory Requirements:Bachelor's and/or Master's in Computer Science or similar;4 or more years of professional experience in roles as:IT Operations Manager; SiteReliability Engineer lead; Platform Engineer lead; Production Support lead; Devops team lead; Infrastructure lead; Cloud Operations lead; Systems Engineering lead;Hands-on technical expertise in last year at least in one type of technology solution (e.g.. CRM, Billing, Order Management, Middlewares or similar enterprise complex solutions);Good level of English (minimum, B2 level);Willingness to travel.
Complementary Requirements:Experience ith APM monitoring tools (e.g.
Dynatrace, AppDynamics, Datadog or NewRelic) and/or ELK stack;Experience with Issue & Tracking systems (e.g.
JIRA or ServiceNow);Knowledge in troubleshooting applications in production environments (e.g., Weblogic, JBoss, Databases, Java or similar technologies);Knowledge in Cloud environments (e.g.
Azure, AWS or GCP);Knowledge using relational databases or NoSql (e.g.
Oracle, SQL Server, PostgreSQL, Cassandra);Good level of Spanish.
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