Take the Next Step as a Customer Support Do you enjoy supporting others and transforming inquiries into positive outcomes? Join a dynamic, team-oriented environment where customer focus is key. If you bring empathy, strong communication skills, and professionalism to every interaction, this role could be a great fit for you. Role Overview: As a Customer Support, you'll act as the main point of contact for users, providing assistance via email, chat, phone, and social media. Whether handling account access, billing questions, or technical concerns, your goal will be to deliver efficient, smooth, and high-quality support throughout the entire customer journey. Key Responsibilities: Provide prompt and professional assistance across multiple communication channels Support users with account setup, password resets, billing inquiries, and identity verification Diagnose and resolve technical issues while keeping customers informed throughout the process Maintain a positive, solution-oriented approach in every interaction Accurately record and manage cases in line with internal procedures and guidelines Work closely with cross-functional teams to improve service quality and efficiency Share insights and suggestions to enhance customer experience and overall support performance Requirements: Language Skills: Fluent in Russian (C1/C2 level) and English (B2 level) Eligibility: EU citizenship or valid Portugueseresidency card Skills: Strong analytical, creative, and communication abilities Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field Why Join Us: Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognising and rewarding your contributions Meal Allowance : Enjoy a meal allowance to keep you energised during working hours Health and Life Insurance : Benefit from comprehensive coverage to support your well-being. Onsite Work: Engage and grow in a collaborative office environment Relocation Package : Receive support if relocating to ensure a smooth transition Ready to take on this exciting opportunity? Apply today, and let's connect! #J-18808-Ljbffr